How it works
You forward the chargeback email, and within 48 hours we send back a response written for your dispute.
Forward the chargeback email.
We write the response.
Add your records and send it.
Forward the chargeback email
Forward the chargeback email from your payment company to forward@representments.com, from your business email. We read the amount, why the customer disputed it, and your deadline.
We write the response
Within 48 hours you get an editable Word document. It is written for your case and for the customer's bank, which decides who wins. It lists the proof you will need.
Fill in your evidence
Add proof you already have, such as delivery receipts, login records or emails with the customer. You keep these. We never see them.
Send it through your payment company
Upload the finished response on the chargeback page at Stripe, Shopify Payments or whoever takes your card payments. We never log in to your account, and the case stays in your hands.
What goes into each response
Card brand rules
Visa, Mastercard, Amex and Discover change their chargeback rules several times a year. Your response follows the current ones.
How each bank decides
Different banks decide the same chargeback differently. Your response is written for the bank that decides yours.
What has worked before
We track how our responses do and put what wins into the next one.
How customers dispute
We know the reasons customers give for disputing a real purchase, and the response answers them.